BPO Helpline

  Basics of English Grammar: 1. Singular and Plural Nouns 2. Count Nouns vs. Non-Count Nouns 3. Possessive Nouns 4. Pronouns 5. 'Be' Verbs 6. Action Verbs 7. Adjectives 8. Comparative and Superlative Adjectives 9. Adverbs 10. Simple Tense 11. Progressive and Perfect Tense 12. Perfect Progressive Tense 13. Irregular Verbs 14. Gerunds 15. Infinitives 1 16. Infinitives 2 17. Active Voice and Passive Voice 18. Indicative, Imperative, Subjunctive Mood 19. Auxiliary Verbs - 'Be,' 'Do,' 'Have' 20. Auxiliary Verbs - 'Will/Would,' 'Shall/Should' 21. Auxiliary Verbs - 'Can/Could,' 'May/Might/Must' 22. Prepositions - 'On,' 'At,' 'In' 23. Prepositions - 'Of,' 'To,' 'For' 24. Prepositions - 'With,' 'Over,' 'By' 25. Conjunctions - Coordinating and Correlative 26. Conjunctions - Subordinating 27. Conjunctive

    Best Answer : You should have a good command on English. You should be confident in whatever you say. You should be ready to work in shifts (depending on the Organisation and their shift timings). You also need Soft skills (Caring voice but assertive tone if needed) and most important is the you should have a good reason to make them feel why you need the job and that you will stay with them for a long time (even if you don't want to). If you have worked before, then what the reason that made you leave them. Be assured they will ask you "So why do you want to work for a BPO ?". Tell them "Its a fast growing industry and it has a lively working environment and its good for future stability" Also make sure that before going for the interview you go through the companies website and get some brief ideas like 1] When did the company form itself 2] what the companies products are, 3] Who are their related clients or sister concerns and 4] if p

Skills Required to Work in Different Verticals Segments Skills Call Centre Good communication & language, skills, accent understanding, team leadership, basic computing skills. Market Research, Integration Understanding statistical sales & marketing concepts Data Conversion, Computing, language & analysis skills. Human Resource Service Country specific HR policies, rules & regulations. Finance & Accounting Financial analysis skills, international accounting rules & principles. Engineering & Design Technical & Engineering design & computing skills. Logistics Good background in operations research & engineering management. Healthcare Translation Understanding of pharmacy & Medical imaging.